Domestic Shipping:

• We offer domestic shipping within Australia at a flat rate of $9.95 per single order or double orders.

• We offer express shipping across Australia for $16.95

• Orders are typically processed and shipped within 1-2 business days after payment confirmation.

• Expected delivery times range from 2 to 8 business days,  depending on your location and any potential shipping carrier delays.

• Please note that personal service interruptions or unexpected events may affect shipping times, and we appreciate your patience and understanding in such circumstances.

International Shipping:

• For international orders, shipping costs are a flat rate of $29.95 but may differ depending on the total weight of the package.

• International shipping times vary and may take longer than domestic orders due to customs clearance procedures and international shipping regulations.

• Customers are responsible for any customs duties, taxes, or import fees incurred upon delivery of their orders.

Shipping Carrier:

• We primarily use reputable shipping carriers such as Auspost to ensure reliable and timely delivery of your orders.

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the status of your delivery.

Order Tracking:

• Tracking information for domestic orders will be provided via email once your order has been processed and shipped.

• For international orders, tracking information may vary depending on the shipping carrier and destination country's tracking capabilities.

Shipping Address:

• Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

• We are not responsible for orders lost or delayed due to incorrect shipping addresses provided by customers.

Shipping Restrictions:

• Certain products may be subject to shipping restrictions or regulations in specific regions or countries. Customers are responsible for complying with any applicable laws or regulations regarding the importation of our products.

Contact Us:

• If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer service team at business@tekkplugs.com.au

​Returns

• For any inquiries about returns, please reach out to us at business@tekkplugs.com.au. To learn more about our '120 day free return policy', visit our terms and conditions page.